"This was exciting right up until the price aspect," said one. Those third parties will be pleased, Microsoft customers not so much. Eugenie Burrage, of Microsoft's product marketing, said: "When we roll out this functionality for general availability early in 2022, we intend to offer remote help as an advanced endpoint management add-on at a price above the existing licensing options that include Microsoft Endpoint Manager or Microsoft Intune." There is one annoyance, though, which is price. There are many high-quality third-party solutions to this problem, but there is room for Microsoft's approach too, especially as on-premises remote assistance is already supported in Microsoft Endpoint Manager (MEM). ![]()
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